Frequently Asked Questions
How do I create a subscription?
- Creating a subscription for your favorite VitaGaming products couldn’t be easier! When adding the item to your cart, just select the option to Subscribe & Save.
What are the benefits of a subscription?
- VitaGaming subscriptions are worry free. Just create one, and orders will be processed on the scheduled dates. Signing up with us is not only convenient, it saves you money! Every subscription order receives a 18% discount off MSRP. If the selected product is on sale at a discount that is greater than 18%, you will automatically receive the higher discount. Wow, how simple! Discounts don’t stack, but we always make sure you get the best available!
How will I know when my subscription order is on its way?
- You can expect an email with an order confirmation every time an order processes.We will also shoot you an email as soon as your order ships so there are no surprises!
- Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.
When will I be charged?
- You’ll be charged automatically on the date the order is processed.
- Your VitaGaming subscription will continue until canceled. You may modify or cancel your VitaGaming subscriptions by using the Cancel Subscription form or by visiting your Account Dashboard.
- We reserve the right to accept or refuse your subscription at our discretion.
- You may not transfer or assign any VitaGaming subscription.
- Only certain products are eligible for VitaGaming subscriptions.
- We reserve the right to not ship you a VitaGaming subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).
Fee and Renewal
- Applicable taxes, and normal shipping rates and rules apply to all subscriptions. We will attempt to honor your preferred shipping method of your VitaGaming subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.
- If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
- If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription.
- UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR VITAGAMING SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
- We may, in our sole discretion, change these Terms in accordance with the Conditions of Use. Customers with an active VitaGaming subscription will be notified via email at their VitaGaming account email address of any changes to these Terms.
Termination by Us
- We may terminate your VitaGaming subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled, and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any VitaGaming subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
- All returns of VitaGaming subscriptions are subject to the VitaGaming.com Returns & Refunds Policy.